Policy Pros USA β€” Independent Health and Life Brokerage
πŸ“ž (770) 282-0104 βœ‰οΈ info@policyprosusa.com Mon–Fri 8a–9p ET
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Real brokers. Real advocacy. Real results.

Policy Pros USA was founded on a simple idea: insurance shouldn't feel like a trick. Every American deserves a knowledgeable advocate in their corner. And that advocate should work for them, not the carrier.

Our story

Client-first. Independent. Built for you.

Policy Pros USA was founded in 2025 with one mission in mind: to put the client's needs first. As an independent brokerage, we are not tied to any one insurance company, which allows us to provide unbiased guidance and access to a wide range of coverage options.

We believe health insurance shouldn't be confusing or one-size-fits-all. Our approach is centered around understanding each client's unique situation and helping them find coverage that truly fits their needs, budget, and long-term goals.

At Policy Pros USA, our priority is simple: education, transparency, and long-term client relationships.

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"They treat us like neighbors, not policy numbers. Three generations of our family use Policy Pros USA. That should tell you everything."

AC
The Castillo Family Long-time clients
What we believe

Our values, in plain English.

These aren't poster-on-the-wall slogans. They're the rules we hire, fire, and answer phones by.

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Independence first.

We are not employees of any carrier. If a competitor's plan is better for you, you'll hear it from us first. Period.

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Show up on time.

Same-day callbacks, 24-hour quote turnaround, real humans on the line during business hours. No phone trees, ever.

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No fees. No upsells.

You pay your premium. We get paid by the carrier, the same way you would direct. There's no extra cost for working with us.

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Clarity over jargon.

Deductibles, MOOPs, IULs, ACA. We'll explain it the way you'd want it explained to your parents.

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Re-shop every year.

Carriers change rates. Your life changes. We re-evaluate your plan every renewal so you stay in the right place.

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We stick around.

When a claim gets denied or a bill looks wrong, we're the first call you make. And we don't hand you a 1-800 number.

Credentials

Licensed, vetted, and accountable.

Insurance is a heavily regulated industry, for good reason. Here's how we keep everyone protected.

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    Licensed nationwide

    Active resident and non-resident producer licenses for nationwide service.

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    Carrier appointments with 50+ A-rated companies

    We're contracted directly with the carriers we recommend. No middlemen, no aggregator fees.

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    Annual continuing education

    Ongoing training on every line we sell (health, life, and ancillary), so the advice you get reflects current law and current products.

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    Errors & omissions insured

    We carry full E&O coverage, because being held to a high standard is part of why clients hire us.

By the numbers

Built on doing it right, from day one.

2025
Founded
1,000s
Families helped
96%
Renewal retention
4.9β˜…
Avg. client review

Statistics reflect company performance to date.

Meet our founder

Founder & Principal Broker.

Trevor Phalen, Founder of Policy Pros USA
Founder
Founder & Principal Broker

Trevor Phalen

The goal is to simplify what can often feel like a complex process and provide clear, strategic guidance so individuals, families, and business owners can make confident coverage decisions.

At Policy Pros USA, every recommendation is centered around finding the right fit based on each client's unique needs and goals.

  • βœ“ Independent broker
  • βœ“ Health & life specialist
  • βœ“ Tampa, FL based
  • βœ“ Serves clients nationwide
Get to know us

Have a 15-minute chat with an agent.

No pitch, no commitment. Just a real person ready to listen and answer questions.